Frequently Asked Questions

Dépanneuse 13 is a towing and roadside assistance company specializing in 24/7 emergency intervention. We offer towing, roadside assistance, and rapid intervention services throughout the PACA region with a team of expert mechanics.

Dépanneuse 13 was founded in 2015. We have over 8 years of experience in car towing, vehicle transport, and roadside assistance. Our expertise allows us to effectively handle all types of vehicles.

Our office is located at Marseille et région PACA, 13015 Marseille, France. We operate throughout the PACA region: Marseille, Aix-en-Provence, Toulon, Nice, Cannes, Antibes, and all surrounding municipalities.

Yes, Dépanneuse 13 operates throughout the Provence-Alpes-Côte d'Azur region. We cover Bouches-du-Rhône, Var, Alpes-Maritimes, Alpes-de-Haute-Provence, Vaucluse, and Hautes-Alpes.

Dépanneuse 13 offers all types of car towing: battery, flat tire, door opening, engine breakdown, short and long-distance towing, motorcycle assistance, heavy-duty towing. We intervene on all types of vehicles with professional equipment.

Yes, Dépanneuse 13 offers 24/7, 7 days a week, 365 days a year car assistance service. Our team is constantly available for all your car emergencies throughout the PACA region.

Our response times are optimized: arrival on site in less than 20 minutes in Marseille, 30 minutes in other PACA cities. For emergencies, we prioritize speed of intervention.

Yes, Dépanneuse 13 is a partner of many insurance companies. We manage administrative procedures directly and you do not have to advance any costs.

Dépanneuse 13 uses latest generation professional equipment: automotive electronic diagnostics, specialized mechanical tools, secure towing equipment, and adapted intervention vehicles. Our equipment allows us to intervene on all types of vehicles.

Modern electronic diagnosis offers superior precision, rapid fault identification, and more efficient repair. Unlike manual diagnosis, we precisely identify problems thanks to our professional tools.

Yes, our fleet of vehicles is adapted to all types of interventions: light cars, utility vehicles, heavy trucks, motorcycles. We have tow trucks, trailers, and specialized equipment for every situation.

Yes, Dépanneuse 13 works on all vehicle brands: Peugeot, Renault, Citroën, BMW, Mercedes, Audi, Volkswagen, and all foreign brands. Our team is trained on all types of vehicles.

Our prices depend on the type of breakdown, towing distance, complexity of the intervention, and necessary equipment. Each intervention is unique, which is why we offer free and transparent personalized quotes.

Yes, we offer packages for common breakdowns (battery, flat tire), but most of our services are priced according to the intervention. We adapt our prices to your situation to offer you the best solution.

No, we are transparent about our prices. All costs are detailed in the quote: intervention, diagnosis, repair, towing, and material. No additional fees will be charged without your prior agreement.

Yes, we offer payment facilities adapted to your situation: cash payment, credit card payment, and direct billing to your insurance. We adapt to your budget constraints.

Our intervention process takes place in 4 steps: 1) Call and diagnosis of the breakdown, 2) Dispatch of the appropriate team, 3) Intervention and repair on site, 4) Verification and invoicing. We keep you informed at each step.

The duration depends on the type of breakdown. A battery breakdown takes 15-30 minutes, a flat tire 20-45 minutes, a towing 30-60 minutes depending on the distance. We give you a precise time estimate during the call.

Yes, we inform you in real time of our team's arrival. You receive an SMS with the estimated arrival time and can call us at any time for questions or updates.

After the intervention, we give you a detailed invoice, we check that everything is working correctly, and we remain available for any questions. We also offer follow-up and a guarantee on our interventions.